CU Engage Welcomes New Director of Operations

Saint Petersburg, FL – June 20, 2019 – CU Engage is proud to announce Nell DeMattia as our new Director of Operations. She brings over 20 years of Business Process Optimization, Transformation and Expansion experience to CU Engage. Nell’s primary focus at CU Engage will be to optimize the consulting and business analyst operations and provide best practices around efficiency management to our credit union clients.

“CU Engage is eager to announce the addition of Nell DeMattia to the team! Nell’s extensive experience transcends the ever-changing demands of the industry and will facilitate our growth in strategic operational guidance and efficiency management,” said James Guild, Co-Founder and Managing Partner at CU Engage.

Prior to joining CU Engage, Nell was Director of Execution Services at Fiserv Strategy and Innovation. She is a Six Sigma Master Black Belt, Project Management Professional (PMP) and a Certified Business Analyst (CBA). She has successfully implemented process and organizational change across financial institutions, resulting in millions of dollars of expense reduction and resource re-allocation.

“I am thrilled to join CU Engage as Director of Operations,” said DeMattia. “CU Engage has taken the industry by storm with their innovative approaches to team culture and strategy. I am grateful to have the opportunity to leverage my understanding of business, client, and member needs, as well as Six Sigma, Lean, and Iterative design methodologies to contribute to the vision and mission of such an impressive team.”

About CU Engage:

CU Engage was built on the foundation of guidance. Our proven four-step strategic process saves our clients millions and helps them understand the nuances of the payments and technology landscape. By focusing on the holistic member experience, we help credit unions make the decisions that save them money and provide the best member experience possible. Learn more at www.cuengage.com

Contact: Jennifer Addabbo, 813-362-4622 or info@cuengage.com


About Nell:

Nell brings over 20 years of experience leading consulting teams in the Financial Industry. She has held leadership positions at Financial Institutions and in the FinTech world. Nell’s primary focus at CU Engage will be to optimize the consulting and business analyst operations and provide best practices around efficiency management to our credit union clients.

Prior to joining CU Engage, Nell was Director of Execution Services at Fiserv Strategy and Innovation. She is a Six Sigma Master Black Belt, Project Management Professional (PMP) and a Certified Business Analyst (CBA). She has successfully implemented process and organizational change across financial institutions, resulting in millions of dollars of expense reduction and resource re-allocation.

Nell holds a Bachelor of Economics degree with a minor in Theatre from St. Mary’s College of Maryland. She has completed post-graduate work at N.C. State University. Nell calls Mount Dora, F.L. home where she enjoys small-town festivals and day trips to Disney World with her husband, Craig, and two elementary-aged children, Jack and Eillen.


Nell will be instrumental in helping CU Engage continue to grow and deliver savings to more clients via our proven four-step process.

For more on Nell and the rest of the CU Engage team, please check out our Culture page!